Privacy Policy for Undefeated

We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, make a purchase, or interact with our services. By accessing or using our Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect two types of information about you: personal information (information that identifies you individually) and non-personal information (information that does not identify you).

1.1 Personal Information

We may collect personal information from you when you voluntarily provide it to us, such as when you:

  • Create an account on our Site
  • Place an order for products
  • Subscribe to our newsletter or marketing communications
  • Contact our customer service team (e.g., via email at [email protected])
  • Participate in surveys, contests, or promotions
  • Interact with our social media accounts or other online platforms

The personal information we may collect includes, but is not limited to:

  • Full name
  • Email address
  • Mailing address
  • Phone number
  • Payment information (e.g., credit card details, which are processed by third-party payment processors and not stored by us)
  • Account credentials (e.g., username and password)
  • Order history and preferences
  • Communication preferences

1.2 Non-Personal Information

We may automatically collect non-personal information when you access or use our Site, including:

  • IP address
  • Browser type and version
  • Operating system
  • Device type and specifications
  • Pages visited on our Site
  • Time and date of access
  • Referral source (e.g., how you found our Site)
  • Cookies and similar tracking technologies (see Section 3 for more details)

This information is aggregated and does not identify you individually. It helps us improve the functionality, performance, and user experience of our Site.

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

2.1 To Fulfill Orders and Provide Services

  • Process and fulfill your product orders (e.g., confirm purchases, arrange shipping, and provide order updates)
  • Communicate with you about your orders, returns, or exchanges
  • Provide customer support and respond to your inquiries, comments, or complaints

2.2 To Improve Our Site and Services

  • Analyze user behavior and preferences to enhance the functionality, design, and content of our Site
  • Identify and resolve technical issues
  • Develop new products, services, or promotions based on user feedback and trends

2.3 To Send Marketing Communications

  • Send you newsletters, promotional offers, and updates about new products, sales, or events, but only if you have opted in to receive such communications
  • Personalize marketing content based on your interests and order history
  • You may unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us at [email protected]

2.4 To Ensure Security and Compliance

  • Protect the security of our Site, users, and business (e.g., detect and prevent fraud, unauthorized access, or other illegal activities)
  • Comply with applicable laws, regulations, and legal obligations (e.g., responding to subpoenas or other legal requests)

2.5 To Manage Your Account

  • Maintain and update your account information
  • Provide you with access to your order history and account settings

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (e.g., web beacons, pixels) to collect non-personal information and enhance your experience on our Site.

  • Cookies: Small text files stored on your device that allow us to recognize your browser and remember your preferences (e.g., language settings, items in your shopping cart).
  • Session Cookies: Temporary cookies that expire when you close your browser.
  • Persistent Cookies: Cookies that remain on your device for a set period or until you delete them.

You can control cookies through your browser settings—most browsers allow you to block or delete cookies. However, disabling cookies may limit your ability to use certain features of our Site (e.g., saving items in your shopping cart or accessing your account).

4. Disclosure of Your Information

We do not sell, rent, or lease your personal information to third parties for marketing purposes without your explicit consent. We may disclose your information in the following circumstances:

4.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

  • Payment processors (e.g., PayPal, Stripe) to process transactions securely
  • Shipping and logistics companies to deliver your orders
  • Email marketing platforms to send newsletters and promotional communications
  • Analytics providers (e.g., Google Analytics) to analyze Site usage
  • Customer service software to manage inquiries

These service providers are contractually obligated to use your information only for the purposes outlined by us and to maintain its confidentiality and security.

4.2 Legal Requirements

We may disclose your information if required by law, regulation, or legal process (e.g., a court order, subpoena, or government request) or to protect our rights, property, or safety, or the rights, property, or safety of others.

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or other business transaction, your personal information may be transferred to the acquiring or successor entity as part of the business assets. We will notify you via email or a prominent notice on our Site if such a transfer occurs.

4.4 With Your Consent

We may disclose your information with your explicit consent (e.g., sharing your information with a partner for a joint promotion).

5. Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

  • Encryption of sensitive data (e.g., payment information) using industry-standard technologies (e.g., SSL/TLS)
  • Secure storage of data on protected servers
  • Access controls to limit access to personal information to authorized personnel only
  • Regular security audits and updates to our systems and processes

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials (e.g., password).

6. Your Rights and Choices

You have certain rights regarding your personal information, subject to applicable laws. These rights may include:

6.1 Access and Correction

You may access, review, and update your personal information by logging into your account on our Site or contacting us at [email protected]. We will respond to your request within a reasonable timeframe.

6.2 Deletion

You may request the deletion of your personal information, except in cases where we are required to retain it for legal, tax, or business purposes. We will notify you if we are unable to delete certain information and explain the reason.

6.3 Opt-Out of Marketing Communications

You may opt out of receiving marketing emails from us at any time by clicking the “unsubscribe” link in the email or contacting us at [email protected]. We will process your opt-out request promptly.

6.4 Data Portability

You may request a copy of your personal information in a structured, machine-readable format, where applicable by law.

6.5 Object to Processing

You may object to the processing of your personal information for certain purposes (e.g., direct marketing) by contacting us at [email protected].

7. Children’s Privacy

Our Site is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly. If you believe we have collected information from a child under 13, please contact us at [email protected].

8. Links to Third-Party Websites

Our Site may contain links to third-party websites (e.g., social media platforms, partner sites). This Privacy Policy does not apply to those websites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology. When we make changes, we will update the “Last Updated” date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Site after the effective date of the updated policy constitutes your acceptance of the changes.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

Undefeated

Email: [email protected]