Terms of Purchase for Undefeated

By placing an order on our Site, you (“you” or “customer”) agree to be bound by these Terms, as well as our Privacy Policy and any other applicable terms and conditions posted on the Site. Please read these Terms carefully before making a purchase.

1. Eligibility to Purchase

To place an order on our Site, you must:

  • Be at least 18 years of age (or the age of majority in your jurisdiction, whichever is higher);
  • Have the legal capacity to enter into a binding contract;
  • Provide accurate and complete information during the checkout process;
  • Use a valid payment method that you are authorized to use.

We reserve the right to refuse or cancel any order at our discretion, including but not limited to orders that: (a) contain incorrect or incomplete information; (b) are suspected of fraud or unauthorized use of a payment method; (c) involve products that are out of stock or discontinued; or (d) violate these Terms or any other policies of Undefeated.

2. Order Placement and Confirmation

2.1 Placing an Order

When you place an order on our Site, you are making an offer to purchase the selected products at the listed price, subject to these Terms. All orders are subject to our acceptance.

2.2 Order Confirmation

Upon submitting your order, you will receive an automated email acknowledging receipt of your order (“Order Acknowledgment”). This email does not constitute acceptance of your order. We will send a separate “Order Confirmation” email once we have verified your payment, confirmed product availability, and processed your order. The contract for the purchase of products is formed when we send the Order Confirmation.

2.3 Order Modifications or Cancellations

Once an Order Confirmation has been sent, we cannot guarantee that we can modify or cancel your order, as it may have already been prepared for shipment. If you need to request a modification or cancellation, please contact us immediately at [email protected]. We will make reasonable efforts to assist you, but we reserve the right to decline such requests at our discretion.

3. Pricing and Payment

3.1 Pricing

All product prices on the Site are displayed in United States Dollars (USD) and include any applicable taxes (unless stated otherwise). We reserve the right to change product prices at any time without prior notice. However, the price charged for your order will be the price displayed on the Site at the time you placed your order, subject to availability.

3.2 Payment Methods

We accept the following payment methods (or as otherwise indicated on the Site):

  • Major credit cards (Visa, Mastercard, American Express, Discover);
  • Debit cards linked to a major bank;
  • Secure digital payment platforms (e.g., PayPal, Apple Pay, Google Pay).

By providing a payment method, you authorize us (or our third-party payment processor) to charge the applicable amount for your order. All payments are processed securely, and we do not store your full payment card details (see our Privacy Policy for more information on how we handle payment information).

3.3 Payment Security

We use industry-standard encryption technologies (e.g., SSL/TLS) to protect your payment information during transmission. However, you acknowledge that no online payment system is completely secure, and we shall not be liable for any unauthorized access to or use of your payment information that is beyond our reasonable control.

4. Shipping and Delivery

4.1 Shipping Policy

We offer free global shipping on all orders, with no minimum purchase requirement.

4.2 Processing and Shipment Time

Orders are typically processed within 1 business day of receiving the Order Confirmation. We aim to ship all orders on the day following order placement (e.g., an order placed on Monday will be shipped on Tuesday, excluding weekends and public holidays).

4.3 Delivery Time

Once shipped, delivery of your order is estimated to take 5 days or less from the date of shipment, regardless of your location (domestic or international). Delivery times are estimates only and may be affected by factors beyond our control, including customs delays, carrier disruptions, or adverse weather conditions. We shall not be liable for any delays in delivery that are caused by such external factors.

4.4 Shipping Tracking

Once your order is shipped, we will send a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery through the carrier’s website.

4.5 Delivery Responsibility

We are responsible for ensuring that your order is shipped to the address provided during checkout. Once the carrier confirms delivery of your order to the provided address, responsibility for the products passes to you. We are not liable for lost, stolen, or damaged products after delivery has been confirmed, unless such loss, theft, or damage is due to our negligence.

5. Returns and Refunds

5.1 Return Eligibility

We offer a 60-day return policy for most products, provided that:

  • The product is in its original, unused, and unopened condition (with all original tags, packaging, and authenticity labels intact);
  • The product is not a customized, personalized, or limited-edition item marked as “final sale” (final sale items are not eligible for returns);
  • You initiate the return within 60 days of the delivery date.

5.2 How to Initiate a Return

To initiate a return:

  1. Contact our customer service team at [email protected] with your order number and the reason for the return;
  2. We will send you a return authorization number (“RA Number”) and detailed return shipping instructions;
  3. Package the product securely, include the RA Number inside the package, and ship it back to the address provided in the return instructions.

You are responsible for ensuring that the returned product is properly packaged and shipped. We recommend using a trackable shipping service, as we are not responsible for returned products that are lost or damaged in transit.

5.3 Refund Processing

Once we receive and inspect the returned product (and confirm it meets the return eligibility criteria), we will process your refund within 5 to 10 business days. Refunds will be issued to the original payment method used for the order. Please note that it may take additional time for your bank or payment provider to reflect the refund in your account.

5.4 Non-Refundable Items

The following items are not eligible for returns or refunds:

  • Final sale items (clearly marked on the product page);
  • Products that have been used, worn, altered, or damaged by you;
  • Products without original tags, packaging, or authenticity labels;
  • Gift cards (unless required by applicable law).

6. Product Availability and Authenticity

6.1 Availability

We strive to maintain accurate inventory levels on the Site, but occasionally products may be out of stock or discontinued after an order is placed. If a product in your order is unavailable, we will notify you via email and either: (a) cancel the unavailable item and refund the applicable amount; or (b) offer a substitute product of equal or greater value (with your consent).

6.2 Authenticity Guarantee

All products sold on our Site are 100% authentic, sourced directly from authorized brand partners and distributors. We stand behind the authenticity of our products and offer a full refund if a product is proven to be counterfeit (subject to verification by our authenticity team). To make a claim of inauthenticity, please contact us at [email protected] with detailed evidence (e.g., photos, authentication reports).

7. Limitation of Liability

To the maximum extent permitted by applicable law, Undefeated shall not be liable for any indirect, incidental, consequential, special, or punitive damages (including but not limited to loss of profits, loss of data, or loss of goodwill) arising out of or in connection with your purchase of products from the Site, whether based on contract, tort, negligence, strict liability, or any other legal theory.

Our total liability to you for any claims arising out of or related to these Terms or your order shall not exceed the total amount paid by you for the products in question.

Nothing in these Terms shall limit or exclude our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any other liability that cannot be limited or excluded by applicable law.

8. Governing Law and Disputes

Any dispute, claim, or controversy arising out of or relating to these Terms or the purchase of products from the Site shall first be resolved by contacting us at [email protected] to seek a mutually acceptable resolution.

9. Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice. The updated Terms will be posted on the Site with a revised “Last Updated” date. Your continued use of the Site or placement of orders after the updated Terms are posted constitutes your acceptance of the changes. We encourage you to review these Terms periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding these Terms of Purchase, please contact us at:

Undefeated

Email: [email protected]